FAQs

 

What types of products does TECH NEST offer?

TECH NEST specializes in a curated selection of innovative gadgets and accessories designed to enhance everyday life. Our product range includes multifunctional phone holders for vehicles and charming LED night lights, among other practical solutions that combine functionality with modern design.

How can I contact TECH NEST for support?

For any inquiries or support, you can reach us via email at teckneststore020@gmail.com. We aim to respond to all queries promptly and provide the assistance you need.

What is the return policy for products purchased from TECH NEST?

We have a 30-day return policy, allowing customers to request a return within 30 days of receiving their item. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in the original packaging.

Are there any exceptions to the return policy?

Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please contact us for clarification.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange an item purchased from TECH NEST?

The most efficient way to obtain a different item is to return the original item and, once the return is accepted, make a separate purchase for the new item. This ensures that you receive the desired product without delay.

What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly, ensuring your satisfaction with our products.

Is there a cooling-off period for returns in the European Union?

Yes, if your merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging.